Frequently Asked Questions
When does the course start and finish?
This course is on-demand so it starts anytime you want it to!
Can I share this course with others on my board or organization?
We love referrals, but that probably isn’t what you are asking. We are an Alberta charity and the fees we charge for our courses are used for the creation and maintenance of the programs and services that we provide. To keep costs low for everyone, we encourage each individual to create their own account and purchase their own course. Thank you for your support!
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you’d like.
Can I pay by cheque?
If you would like to arrange for offline payment, group payment, or pay on behalf of someone else, please email us at [email protected].
We want to register our entire team. Is there a group price?
Of course! Please contact us at [email protected] so we can discuss some of the details.
What if I can't afford the program?
There are a lot of great programs available to support you.
We would recommend you start by checking out the bursaries provided by the Muttart Foundation https://www.muttart.org/granting-programs.
The ECVO offers bursaries for small-scale Edmonton-based organizations that provide human services, or who serve ethno-cultural or
newcomer communities. For more information, please contact [email protected].
What is the refund policy?
We would never want you to be unhappy! If you are dissatisfied with your purchase, contact us within 30 days of purchasing the course and we will provide a full refund. To request a refund, please email [email protected].
Who do I contact if I have questions?
If you have any questions regarding this program, please email us at [email protected].